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ItsACompleteMystery

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Services

Telephone Mystery Call.

Telephone Mystery Call.

Telephone Mystery Call.

Many potential customers will have their first dealings with your business over the phone.  Are your staff creating that all important good first impression are they polite and knowledgeable about the services and goods that you offer? Our telephone call surveys provide you with a comprehensive report of each call.

Scenarios could include:

  • New customer enquiries
  • Existing customer enquiries
  • Telephone bookings
  • Service enquiries
  • Product availability enquiries
  • Complaints handling

Online Mystery Shopper.

Telephone Mystery Call.

Telephone Mystery Call.

Within an ever-changing world of technology, increasing numbers of your customers will be contacting you by email or via the internet. This form of evaluation allows us to access response times and quality of response to emails, along with whether your website is informative and user friendly. 

Postal Mystery Customer

Telephone Mystery Call.

Postal Mystery Customer

Many customers will approach your business by telephone, Internet or email, resulting in information and products being posted.  We can monitor the speed and quality of this response from request to receipt.

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