Services
Telephone Mystery Call.
Telephone Mystery Call.
Telephone Mystery Call.
Many potential customers will have their first dealings with your business over the phone. Are your staff creating that all important good first impression are they polite and knowledgeable about the services and goods that you offer? Our telephone call surveys provide you with a comprehensive report of each call.
Scenarios could include:
- New customer enquiries
- Existing customer enquiries
- Telephone bookings
- Service enquiries
- Product availability enquiries
- Complaints handling
Online Mystery Shopper.
Telephone Mystery Call.
Telephone Mystery Call.
Within an ever-changing world of technology, increasing numbers of your customers will be contacting you by email or via the internet. This form of evaluation allows us to access response times and quality of response to emails, along with whether your website is informative and user friendly.