Telephone Mystery Shopping is a member of our team will call your business up, posing as a real customer using different typical scenarios within your business e.g. customer complaint, product enquiry and fault findingand testing your team's response on a few things such as friendliness and product knowledge to name a few. Marking accordingly and fairly. Then this report will be directly e-mailed to you
Mystery shoppers provide a great perspective of your employees on how they interact with your customers interaction with your company.
Not only do they IACM help retailers assess their current situation and make positive steps to improve customer experiences, but also motivate staff to better their performance, whilst assisting with strategy planning in the future.
Mainly for the professional service for a fair price. Because IACM only hire the most experienced of people and pay them a fair price for there work. Professionalism comes as standard which also has a link to our fair pricing and repeat custom.
Yes, we specialise only in a monthly mystery audit. This is typical across all mystery shopping companies. This is because standards can fall from employees due to various of circumstances, we are here to raise and maintain those standards. A call will be made during anytime and day of the month, and the detailed report will be issued by the last working day of that month with the appropriate invoice.
Using a comparison software tool we can see where your business's strengths and weaknesses are and how to improve them.